Education & Training
We have developed a series of educational segments designed specifically to help businesses grow. These segments can be used as continuing education for any small or large company, in any industry.
KRR Creative Strategies team provides a number of strategic business planning services to include sales training. It has been identified that one of the most critical of all aspects and functions of a business is sales. Simply put, without sales, there is no business. KRR works with your sales team to help develop an enduring and effective sales plan. This includes identifying sales goals, how to implement benchmarks to gauge progress, and having the ability to ensure your sales are on the right track. Our KRR Creative Strategies team provides sales training in person at our Annapolis, MD location, or in your office or business in the immediate Baltimore, Annapolis, and DC area as well as the tri-state area and east coast. KRR is always available online through ZOOM meetings for training.
We provide training that ranges from an initial sales class to in-depth training over the course of several months, to a year. Our KRR Creative Strategies team will address in-person sales skills and techniques, review the prominent personality types and their associated buying habits. KRR Creative Strategies works to discover the questions, concerns, ideas, and challenges that you or your company may be having. This process will allow us to tailor an effective sales training program that will enhance your sales and to effectively integrate the sales process into a robust marketing program for you or your team’s specific to your needs, goals, and vision.
Customer Service Training
While our KRR Creative strategies team provides many strategic training programs, customer service is the one dynamic that is the glue that holds it all together. Whether you are a brick and mortar store or an online retailer or service provider, the one deciding factor in which the customer chooses you over another company may come down to one aspect, customer service. Customer service can have a greater impact than even the price of the product or service alone.
Our KRR Creative Strategies team will train you and or your entire staff on the effects of customer service and who in your company needs to be the most proficient. You see, customer service is not a department, it is a philosophy that must be woven in the very fabric of your company. Often, it is an intangible force and aspect. Customer service is the language, both spoken and unspoken, with strategic scripts written and followed by team members until it becomes second nature.
Asset Value Training
Our KRR Creative Strategies team provides asset value training and works with your executive team and employees to train them to be more valuable to your business. We help them realize their potential and how integral they are to the business and your customers. This proves to be a valuable investment that will help your business grow.
Our KRR Creative Strategies team provides strategic communication training which can be a valuable aspect when communicating with your customers. Whether it is a cold call, cold email or a reply to an incoming inquiry or complaint, knowing how to strategically communicate the most effective message can be the difference between a lost or gained sale or a once dissatisfied customer, made happy again.
We work with you and your team to develop strategic scripts, guidelines and training manuals to ensure the communication between your team and customers remains professional and in line with your core values.
Lean Process Improvement
Our KRR Creative Strategies team also provides “Lean” process improvement training which is considered a philosophy of continuous improvement. A lean organization focuses on increasing customer value, the elimination of waste and optimizing operations. The key components of Lean can be applied to all types of businesses and processes.
In addition to reducing wastes and improving a specific process, Lean is also about building a culture that respects all team members and enables them to pursue opportunities to improve their work and share ideas for continuous improvement.
Implementing a lean philosophy to continuous improvement provides your company with a concrete method to examine work processes. The tools we use are tested and the cross-functional teams often bring new perspectives to the table. Lean thinking can provide improved value for the customer by Improving the quality of work processes, reducing errors or defects in work processes, reducing costs, reducing lead time, and improving team member productivity and overall morale
Marketing Services & Training
Our KRR Creative Strategies team provides both marketing training as well as helping to augment your current marketing department and program efforts. Marketing is the reciprocal of sales. Sales and marketing go hand in hand and one needs the other to be effective. Our KRR Creative Strategies team can work with you marketing and sales department to design an impactful marketing campaign that is in line with your sales goals. We will work with you and your team to identify the appropriate vehicle for the message and help them with what to look for in a marketing program. KRR will also train your team on the strategies of effective communication of your product or service to the viewer, end user or customer.
Train the Trainer
We realize how important it is to have well trained team leads on your staff. Our KRR Creative Strategies team can work with you to train these individuals to a higher level of knowledge to train the new hires and provide periodic training of staff to keep their skills learned intact.